Returns refunds and exchanges:

Returns and exchanges are valid within 7 days of receiving the merchandise.

  • Returning items

If the item is undamaged and is in original condition with tags, you will receive store credit of the same amount as the purchase price. Store credit will be issued after we receive the merchandise back and is inspected. If the merchandise is within valid return time frame and is in its original condition and is not worn, we will process the refund within 14 days of receipt of the merchandise

  • Exchanging items

If you need to exchange an item for a different size or color, please contact us through email at management@koosma.com.

Management is not responsible for shipping charges for the refund. The company is not liable for lost or damaged goods. If we receive a damaged or used merchandise, we will send the merchandise back and you will be responsible for the freight.

  • Special cases

For any special cases or unusual situations please contact management@koosma.com

Contact us:

Please email us at support@koosma.com